Refund & Return Policy

At Zorovon, your peace of mind is our priority. We proudly stand behind our products with a 30-day product guarantee. If something isn’t right with your order, our support team is here to help and will work with you to find a fair and fast solution.

✅ Eligible After-Sales Support

If your item arrives with an issue, you may be eligible for support such as a replacement, partial refund, or full refund—depending on the situation and verification.

Common eligible cases include:

  • Damaged item upon arrival
  • Defective or malfunctioning product
  • Incorrect item received
  • Missing parts or accessories

To help us assist you quickly, please provide:

  • Your order number
  • Clear photos or videos of the issue and packaging

⏱ Reporting Time (Important)

To ensure timely assistance:

  • Please contact us within 48 hours of delivery for damaged or incorrect items
  • For most product issues, requests must be submitted within 30 days of delivery

📦 Returns (If Required)

In many cases, we can resolve issues without requiring a return.

If a return is necessary:

  • It must be approved in advance
  • You will receive detailed return instructions

⚠️ Returns sent without prior approval may not be accepted.

🚫 Non-Eligible Requests (Change of Mind)

Refunds or returns are generally not approved for:

  • Change of mind or personal preference
  • Ordering the wrong product or model
  • Incorrect address provided by the customer

(If you are unsure, please contact us—we will review your case individually.)

🧼 Non-Returnable Items (Hygiene & Safety)

For safety and hygiene reasons, we cannot accept returns for:

  • Used or opened pet products
  • Items showing signs of wear, damage, or modification
  • Customized or personalized items
  • Clearance or final-sale products

🔄 Exchanges

For the fastest exchange process:

  1. We confirm eligibility and recommend the best solution

  2. If required, you return the approved item

  3. After the refund is processed, you may place a new order

🇪🇺 EU Customers — Right of Withdrawal (14 Days)

Customers located in the European Union may have the right to withdraw within 14 days for unused items in original packaging (proof of purchase required).

Please note: This may not apply to sealed hygiene or health products once opened, as permitted by law.

💳 Refunds

If a return is required and approved:

  • We will inspect the returned item
  • You will receive an email update
  • Approved refunds are issued to the original payment method within 10 business days

🕒 Please note: Some banks or payment providers may take additional time to reflect the refund.